FAQ

  • Do you ship outside the US?

    At this time we ship to the United States only.

  • What do you charge for shipping?

    Shipping is always free from the Cozy Camel! (Or rather, we factor it into the price of the item)

  • How quickly do you ship?

    If you order a pre-made product, it will be shipped within 1-2 business days. If you order a custom commission, I will provide you with an estimate based on how long the item will take to make.

  • What is your return policy?

    If you are unhappy with your order for any reason, you can ship it back to us. If the item is returned free of damage, we will issue a full refund. If the item was damaged when you originally received it, we will also reimburse you for the cost of shipping it back to us.

  • Do you offer exchanges?

    If you would like to exchange your order for an item of equal cost, you can ship it back to us. If the item is received free of damage, we will happily send you an equivalent item free of charge.

  • Do you take commissions?

    Yes! Contact me if you want something in a different color, if you saw something online you want me to recreate, or if you have an idea in your head that you want me to bring to life.